2 months to supply a switch, 2 months!
My PSU has a faulty switch (as diagnosed by a telephone conversation with a the suppliers service dept). Ah ha a replacement should fix that sir. Great, well I can live with the mark up if it turns up quickly and I can get back on the air.
A completely different switch was supplied. Several conversations and apologies later a second one was despatched, second class. Again different and again returned. This so far has taken 2 months and a lot of chasing on my part.
I felt a 'snot-o-gram' was needed, one was crafted and sent yesterday evening. Today I received a phone call and more apologies after then being passed around 3 people the last person told me to de-solder the one they are going to send to me and re-solder the wires on the switch of mine that they have. Good quality British customer service.
Would it not have been easier to say this 2 months ago?
I will now be taking some deep breaths.
And this paragon of Brirish incompetence is... ?
ReplyDeleteLets just say they I won't be buying my KX3 through them. Especially when their GBP price is the same as the USD figure. Anyone going to America in the new year?
ReplyDeleteI guessed as much!
ReplyDeleteGuess what, a replacement arrived....and hasn't cured the problem. I need a big hole to throw this thing in
ReplyDelete